Policies
Booking and Payment Policy
Being able to satisfy our client's first choice of course date and timing for our courses is very important to us. This can often be challenging, given the one to one delivery nature of our business model. As a result, we are often taking bookings several weeks in advance. This situation makes it neessary for us to ensure bookings go ahead as planned so as not to disadvantage any potential client unnecessarily.
Caravan Towing Tuition operates on the principle of "First Come - First Served". We therefore will require a deposit from you at the time of booking to secure your preferred course date, time, and location. Where a deposit is not paid we reserve the right to allocate your booking to another client without notice
Caravan Towing Tuition issues invoices for courses in advance through Square. This attacts a 2.2% card processing bank charge. Direct deposit arrangements can be arranged upon request.
Cancellation / Refund Policy
No one likes to have to cancel a course but we understand that sometimes circumstances put the decision beyond our control and we acknowledge that. To be fair and transparent to all we have adopted the following refund guidelines:Effective 1 January 2021 all bookings for courses and other services will need to be secured by a nominal $60 deposit payable opon receipt of your invoice. Should the deposit not be paid by the due date, Caravan Towing Tuition reserves the right to allocate the booked time slot to other customers at their sole discretion.Cancellations1. For cancellations recieved with greater than 72 hrs notice prior to the commencement of the course a full fefund will be made.2. For cancellations recieved with less than 72 hrs notice prior to the commencement of the course an alternate date will be negotiated. Any refunds in this instance will be at the sole discretion of Caravan Towing Tuition.3. For cancellations arising through of non-payment of fees, or course no shows, the deposit will be forfeited to cover administration and travel costs.
4. For electronic refunds a 2.2% service charge will apply (effective 4th April 2023)
Privacy Policy
Caravan Towing Tuition is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.auWhat is Personal Information and why do we collect it?Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.This Personal Information is obtained in many ways including by telephone, by email, via our website www.caravantowingtuition.com.au, from other publicly available sources, and from third parties. We don’t guarantee website links or policy of authorised third parties.We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.Sensitive Information:Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.Sensitive information will be used by us only:• For the primary purpose for which it was obtained• For a secondary purpose that is directly related to the primary purpose• With your consent; or where required or authorised by law.Third Parties:Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.Disclosure of Personal InformationYour Personal Information may be disclosed in a number of circumstances including the following:• Third parties where you consent to the use or disclosure; and• Where required or authorised by law.Security of Personal Information:Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.Access to your Personal Information:You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.Caravan Towing Tuition will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.In order to protect your Personal Information we may require identification from you before releasing the requested information.Maintaining the Quality of your Personal Information:It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.Policy Updates:This Policy may change from time to time and is available on our website.Privacy Policy Complaints and EnquiriesIf you have any queries or complaints about our Privacy Policy please contact us at:
Caravan Towing Tuitioninfo@caravantowingtuition.com.au0400 769 680
Caravan Towing Tuitioninfo@caravantowingtuition.com.au0400 769 680
